PRIVACY POLICY
Last updated: March 4, 2026
Overview
Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights regarding your information.
Data We Collect
Account Information
- Email address and name
- Company name and role
- Billing information (processed by Stripe)
Email Content
- Incoming emails forwarded to Void Suite
- Metadata (sender, recipient, timestamps)
- AI-generated responses
Knowledge Base
- Documents and information you upload
- Vector embeddings for semantic search
How We Use Your Data
- To provide and improve the Service
- To generate contextual email responses
- To send you important updates about your account
- To detect and prevent abuse
Data We Don't Use
Important:
We do NOT use your email content or knowledge base to train AI models. Your data is only used to provide the Service to you.
Data Sharing
We share data only with:
- OpenAI — to process email content and generate responses
- Pinecone — to store and query vector embeddings
- Resend — to send emails on your behalf
- MongoDB Atlas — to store your data securely
All providers are bound by data processing agreements and are SOC 2 compliant.
Data Retention
- Email data: Retained while your account is active
- Account data: Deleted 30 days after account closure
- Logs: Retained for 90 days for debugging
Your Rights
You have the right to:
- Access your data
- Export your data
- Delete your data
- Opt out of marketing emails
Security
We use industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls. All data is hosted on SOC 2 compliant infrastructure.
Contact
Privacy questions? Contact us at privacy@voidsuite.com